Now Hiring - Sales Support Representative - Overland Park, KS in Overland Park, KS

Responsibilities

In this role you will work out of the Overland Park, KS market office and will support a Manager of Sales Administration, Senior Manager of Medicare Sales, a Director and 8-10 Medicare Sales Representatives, as well as, our external agents. Decisions require good time management to prioritize requests, create and organize processes to complete administrative tasks and projects. This role requires an independent thinker who can rely upon their own judgment to meet work deadlines. This role works in collaboration with other teams and departments.

Some duties include: processing orders, drafting sales documents, proposals, reports and correspondence; compiling and completing standard calculations for reporting statistics; gathering industry data on competitors; confirming the status of orders and helping resolve customer complaints; maintaining up-to-date customer records; collating marketing materials and preparing information needed for team meetings; answering phones and completing general administrative duties as needed.

Humana Perks:

Full time associates enjoy

• Annual bonus plan
• Medical, Dental, Vision and a variety of other supplemental insurances
• Paid time off (PTO) & Paid Holidays
• 401(k) retirement savings plan with a competitive match
• Tuition reimbursement and/or scholarships for qualifying dependent children
• And much more!

Required Qualifications

• Previous administrative experience
• Prior experience with computers including Microsoft Word, PowerPoint, Outlook, with at least an intermediate level skillset using Excel
• Excellent verbal & written communication skills.
• Must be self-motivated with a positive attitude and professional etiquette.
• Must be able to lift boxes up to 40 lbs. – position requires organizing, loading and unloading products and Medicare materials used during Annual Election Period (AEP)
• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; wireless, wired cable or DSL connection is suggested
• Satellite, cellular and microwave connection can be used only if approved by leadership
• Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information
• Must reside within a daily commutable distance to the Overland Park, KS market office

Preferred Qualifications

• Associates or Bachelor's Degree.
• 1-3 years of experience working in sales, marketing or a related field
• Healthcare industry experience.
• Bilingual with the ability to speak, read and write in both English and an additional language without limitations or assistance

Additional Information

• Any Humana associate who speaks with a member in a language other than English must take a language proficiency assessment, provided by an outside vendor, to ensure competency. Applicants will be required to take the Interagency Language Rating (ILR) test as provided by the Federal Government.
• Alert: Humana values personal identity protection. Please be aware that applicants selected for leader review may be asked to provide their social security number, if it is not already on file. When required, an email will be sent from [please apply online] with instructions on how to add the information into your official application on Humana’s secure website.

Interview Format

As part of our hiring process for this opportunity, we will be using an exciting interviewing technology called Modern Hire to enhance our hiring and decision-making ability. Modern Hire allows us to quickly connect and gain valuable information from you pertaining to your relevant skills and experience at a time that is best for your schedule.

If you are selected to move forward in the process, you will receive an email correspondence inviting you to participate in a Modern Hire prescreen. In this prescreen, you will receive a set of questions over the phone and be given the opportunity to record your audio responses to each question. You should anticipate this prescreen taking about 15 minutes. Your responses will be reviewed and if selected to move forward, you will be contacted with additional details involving the next step in the process.

Scheduled Weekly Hours